The most common problem is the HP Printer Not Recognizing New Ink/toner Cartridge. This kind of problem several users experience while they were replacing or changing an empty toner cartridge with new one.
If you also fronting the same issue like your HP printer is not recognizing you’re a new ink or toner cartridges when you are changing ink cartridges with new ones or refilled the empty ink cartridges, as per your printer model you are using. Then do not bother. This type of problem is mostly happens due to several causes that are mentioned below.
Let’s read this guide to acquire the information about its causes and the best possible solutions to fix this problem.
Causes: HP Printer Not Recognizing New Ink/toner Cartridge:
Here are the given general causes that’s why HP Printer Not Recognizing New Ink/toner Cartridge.
- Dirty or damaged contact area of toner cartridge
- HP Cartridge Protection is enabled
- An Ink cartridge has not been inserted in its slot properly
- A printer software update has an outdated
- Empty ink or toner cartridge
- Low-quality ink or toner cartridge
- Printer firmware updates issue and many others
Solutions to Fix Issue HP Printer Not Recognizing New Ink/toner Cartridge:
Clean the Dirty Contacts Area on the Ink Cartridge:
HP Printer Not Recognizing New Ink/toner Cartridge in this case, you ought to clean dirty particles or damage contacts area on the printer, or on the ink cartridges that can stop the contacts from connecting & can prevent the printer from connecting the details on the chip.
Validate that the Ink Cartridge is Installed Correctly in a Slot:
After that, you need to validate that your ink/toner cartridge is installed properly in a slot. Sometimes it’s a simple mistake made by users to put a colour ink or toner cartridge into the incorrect slot. In that case, the HP printer would not work and still need a new cartridge. Then you must reinstall all the cartridges and then switch the printer off and back on to reset the system.
Confirm the HP Printer Driver Updated:
Verify your HP printer driver is outdated with the latest version. Because often the HP Printer does not recognize new ink/toner cartridge issues due to outdated or faulty printer drivers. Then, you will have to printer driver update now. You can download the printer driver latest version, by visit the HP official website.
HP Printer Internal Memory Reset:
Yet, HP Printer Not Recognizing New Ink/toner Cartridge, then it could be a memory issue and it happens when internal memory is full. Try to resetting your HP printer’s internal memory:
First, turning the HP printer off and then eliminate all toner cartridges > wait for 15-20 minutes > then, reload the toner cartridge back into the printer > turn on the printer and then see the issue is fixed.
HP Printer Firmware Update:
Sometimes it could be a firmware update issue and in this case, the printer is unable to execute the task when you wished. Ensure that your printer firmware is updated.
If not, then you will have to firmware update now. Go to the HP official website and there search the firmware software latest version as per your printer model and download it. In the download section you will get the latest firmware so then install it for your HP printer. Then restart the PC and printer.
Restart the HP Printer:
Still, if the HP Printer Not Recognizing New Ink/toner Cartridge, then just do a simple restart of your HP Printer. Restarting the printer often solves the common ink cartridge issue.
- Turn off the printer.
- Then, unplug all the power cords between your Printer and PC
- After, unplug wait for 10-20 minutes.
- Then, plug all the power cords of your printer and PC.
- Turn on the printer and do a print test to see if the toner cartridge gets identified.
Hence, this issue if still exists then in such conditions; you can reach out to the customer support team of proficient expert and get instant guidance and help to fix issue.